If two stores sell the same items, why can the one that routes shoppers past more departments generate more add-on purchases?
Show answer & explanation
Answer: More product visibility
Easier browsing flow — Easier browsing flow is tempting because a sensible route can make shopping feel less effortful. But ease alone does not add new candidates to the basket. The add-on first has to become visible enough to be considered.
More product visibility ✓ — More visibility gives each product more chances to enter consideration, even when it was not on the list. Retail layout research treats visibility along complete shopper paths as a sales lever. IKEA's routed showroom and marketplace are a concrete version of that logic.
Longer walking distance — Longer walking distance is plausible because passing more departments usually means covering more ground. But distance by itself is only effort. It matters commercially when that extra path puts more products in front of the shopper.
More Psychology & Behavior questions
- Why might someone value an IKEA table more after building it themselves than after simply receiving it assembled?
- If an IKEA store map includes shortcuts, why can the main route still shape a shopper's movement?
- Why can a pleasant room display and a cheap small item trigger buying that is not just careful price comparison?
- Why does the sequence of showroom, market hall, and self-serve furniture area make commercial sense for a shopper choosing a sofa or table?
- Why can entering IKEA with a task like buying a shelf turn into noticing rooms, lamps, textiles, and storage ideas before the shelf is picked up?
- If an IKEA trip feels like a maze, which mechanism best explains why confusion can still guide shoppers toward unplanned purchases?